VTC Support Services
To meet your specific needs, we offer different type of Support Levels for vtiger Enterprise, that include some or all of the following, subject to contract level:
- A controlled and quick Release Model
- Maintenance and Updates
- Solutions for specific problems
- Performance and Tuning Advices
- Guaranteed Response Times
Our support is combined with a Subscription Module, which includes:
- Product access: source and binaryrcode; documentation
- An unrestricted access to service and support
- An extensively tested technology, which passed various quality controls
- A large and increasing collection of certified software applications and system hardware
- vtiger Network for quick and easy implementation of software and updates
- Upgrades - new releases as soon as available for the duration of the Subscription
- Updates - latest features, bug fixes, safety updates, hard and software support
- Flexibility - the subscription is transferable, so you can tune your system hardware without losses
- A library with tipps, approved methods, bugfixing advisory and the latest news on vtiger Enterprise products
- Guarranteed support availability of 7 years for each release.
