vtiger Support Services
We support you
Ongoing changes in sales, marketing and customer support, force any successful company to quickly adjust to new situations, so it can keep responding promptly.
Different Solutions offer support programs at various service levels, to help customers succeed in all areas and get the best value from their CRM system.
We will help you to solve your specific problems - quickly and effectively. Just consider us as being part of your Company. This way we can support you with any of your problems. Your success is as important to us, as it is to you!
Custom Support Solutions
Our support contracts offer the following services for your vtiger installation:
Access to our Support Center via phone, using a dedicated service number, and by email. In addition you can also use the Customer Portal on our website for your service inquiries.
We guarantee to respond within the agreed response times (subject to support contract level) and work with you on a solution for your problem.
Most of our support contracts also include remote maintenance and support, for which we require VPN access to your system, or administrative user rights.
Upon request, and subject to the support level purchased, we can create customized updates for you, to account for any adaptations of your system compaired to the standard vtiger installation.
You can of course upgrade to a higher support contract level at any time, should you require more performance or higher availability.
If desired, we can provide you with a customized support contract, to meet any specific needs you might have.
