Open Source CRM
How to guarantee my success with vtiger CRM?
A competitive and successful company has to quickly adjust to ongoing changes in sales, marketing and customer services.
To guarantee his customers this success in all areas and get the best added value possible, Different Solutions’ customer support offers different service levels.
Below an overview of our standard support levels. Please contact our support, if different conditions are requested.
Supportlevels
| Support Level | Silver | Gold | Premium |
|---|---|---|---|
| Email support | yes | yes | yes |
| Telephone support Platform | Mo-Fr 8-18 Uhr | Mo-Sa 8-20 Uhr | 365 Tage/24 h |
| Telefon-Support Application | nein | Mo-Fr 8:00 - 18:00 h | Mo-Sa 8:00 - 20:00 h |
| Response time | Next Business Day | 4 hours | 2 hours |
| more... | mehr... | more... | |


