Different Solution customers can make use of the integrated CTI (computer aided phone service) of vtiger CRM.

Based on the Asterisk Server (www.asterisk.org) CTI can be integrated into vtiger CRM. Telephone numbers from leads, contacts etc. can be dialed directly over a web-link.

Beside this, also incoming phone calls can be directly added into vtiger CRM, thus you can keep a complete history of all incoming and outgoing calls.

Another item that can be made use of, is the integration of a Management Software for callcenters.